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Frequently Asked Questions

Frequently Asked Questions


Quick Links


Here are some solutions to common technical issues people experience on the site



Having problems completing forms, viewing images, or accessing the Calendar of Events?

1) Internet Explorer Compatibility

Problem - This can result in a variety of issues/errors (such as the homepage image slides not showing, issues with the Calendar of Events, errors completing forms, etc).

Solution - Use the I.E. Compatibility feature. Learn how here:


2) Browser Outdated

Problem - This can result in a variety of issues/errors (from specific features not working, like completing forms, to the entire website not accessible).

Solution - Click the compatibility mode in your browser (see Internet Explorer example above). If that doesn't work you will may need to update your browser and/or add-ons. See links below:

    3) Network Security Restrictions

    Problem - You get an error when completing forms (this is the most common issue, but Network Security Restrictions can cause other accessibility issues also).

    Solution - Try to complete the form on a computer outside of your workplace (ie. a home computer). If you still have issues check the issues mentioned above or contact us for help if problems persist.


    Need a Receipt?

    Problem - Need a copy of a receipt or invoice?

    Solution - Members always have access to their receipts in their member profile:

    • Go to Membership >Manage Your Membership >View Your Transactions (... or use this direct link:
    • NOTE - It defaults to "open” (unpaid) transactions, but you can view any transaction by using the drop-down menu.
    • Choose "processed" from the drop-down menu. If you don't see the transaction you are looking for, choose "shipped/closed" or another category from the drop-down menu.


    Renew your SCSHP membership online

    1. On the top menu go to: Membership > Manage Your Membership > Renew
    2. Update your member profile as needed.
    3. Complete payment.


    Need to retrieve your C.E. statements? 

    1. You will receive emails from SCSHP when your credits have been verified.
    2. On the website, in the upper right hand corner of the Home page, Sign in (Log in)     
    3. Go to the Membership tab  >  Manage Your Membership  >  View Your C.E. Journal.
    4. Your Professional Development Page will contain all credits that have been issued by SCSHP since February 2014. From this page, you can view and/or print your statements individually, or just print a transcript that will contain all courses listed on that page.



    NOTE - You can also print official ACPE statements of credit from CPE Monitor.

    I'm not receiving email updates from SCSHP. What do I do?

    There are a few reasons you may not be getting our emails...

    Problem - An incorrect email address on your SCSHP member profile.
    Solution - Log-in to your SCSHP account and update your email address.

    Problem - Your workplace's email filters are stopping our emails.
    Solution - Contact IT at your workplace to investigate and ask them to "white list" our emails (; or change the email address on your SCSHP member account to a personal email address (Gmail, Yahoo, etc.)

    Problem - Your personal email filters are filtering our emails.
    Solution - If it is spam/junk filters, "white list" our emails (; if it is other filters (like Gmails Social & Promotions tabs) adjust the filters to make sure our messages are getting to your inbox.



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